{"id":919,"date":"2024-01-23T06:24:33","date_gmt":"2024-01-23T06:24:33","guid":{"rendered":"https:\/\/qa.villasport.com\/cypress\/about\/faqs\/"},"modified":"2025-10-28T09:55:07","modified_gmt":"2025-10-28T14:55:07","slug":"faqs","status":"publish","type":"page","link":"https:\/\/qa.villasport.com\/cypress\/about\/faqs","title":{"rendered":"FAQs"},"content":{"rendered":"\n
<\/div>\n\n\n\n
TODAY\u2019S SCHEDULE<\/a><\/span>JOIN TODAY<\/a><\/span><\/div><\/div>\n\n\n\n

Frequently Asked Questions<\/h2>
\n

What are the Club Hours?<\/strong><\/p>

\n

Visit our Hours of Operation page here<\/a> to view the club\u2019s standard hours, plus service hours for Kids Club, Recovery, Fuel Center and Poolside Grill and Bar. The indoor and outdoor pools are open from the club opening time until thirty minutes prior to the club\u2019s closing time.<\/p>\n<\/div><\/div>\n\n\n\n

Which Group Exercise classes are offered, and what the class schedule?\u00a0<\/strong><\/p>

\n

To view our extensive selection of Group Exercise classes – including cycling, cardio, strength, dance, yoga, mat Pilates, aqua, low impact and more – click here<\/a> for a complete listing, description and schedule.<\/p>\n<\/div><\/div>\n\n\n\n

How much does it cost to be a Villa Sport member?<\/strong><\/p>

\n

All memberships at Villa Sport Athletic Club are month-to-month and do not require a long-term commitment. There are monthly membership dues and a one-time enrollment fee. To view dues rates, enrollment fees and get started now, visit our membership builder and calculator here<\/a>.<\/p>\n<\/div><\/div>\n\n\n\n

Can members bring guests to the club?<\/strong><\/p>

\n

Yes, active members may bring guests to the club. Guest fees and policies are listed here<\/a>.<\/p>\n<\/div><\/div>\n\n\n\n

Is there an option to freeze my membership?<\/strong><\/p>

\n

Yes! Active members have the flexibility to freeze their membership for any reason by submitting a request online through MyVillaSport<\/a>. General Freezes are effective 30 days following receipt of the request, and include a $15 monthly maintenance fee. The General Freeze will be honored for a period of 30 days (minimum) to 12 months (maximum), and will reactivate automatically on the date that you declare. If you wish to return and access the club sooner, simply visit the club to reactivate your membership at any time. (For Medical and Military Freeze requests, please contact the club directly.)<\/p>\n<\/div><\/div>\n\n\n\n

What is the membership cancellation policy?\u00a0<\/strong><\/p>

\n

Active Primary Adult members may request to cancel their membership at any time. Click here<\/a> to view the details on MyVillaSport for how to submit a cancellation, which are effective 30 days following receipt of the request, and prorated dues will be charged on the 2nd of the month during the final calendar month of active membership. Additionally, you may elect a Primary Switch or to add or remove (drop) additional adults, junior or child members to\/from your membership, which may be requested online here<\/a>.<\/p>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n

Aquatics FAQ<\/h2>
\n

Lap Swimming and Recreational Pool <\/strong>Details<\/p>

\n

Hours: The outdoor and indoor pools are open from Villa Sport\u2019s opening to thirty minutes before closing. <\/p>\n\n\n\n

For family swim, lifeguards and waterslide operating days and hours, click here.<\/a>  <\/p>\n\n\n\n

Pool temperatures (Fahrenheit): Recreation pools (indoor and outdoor) are 83-85\u00b0. Lap pools (indoor and outdoor) are 78-80\u00b0. All whirlpools are 102-104\u00b0.<\/p>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n

Kids Club FAQ<\/h2>
\n

What ages are accepted at Kids Club?<\/strong><\/p>

\n

Available to member children who are 6 weeks \u2013 12 years old. Each child must be an active, paid member to have access to Kids Club.<\/p>\n<\/div><\/div>\n\n\n\n

How long may each child stay in Kids Club?\u00a0<\/strong><\/p>

\n

Each child may stay for 2 to 2.5 hours per day. Varies by location, and check local club for details.<\/p>\n<\/div><\/div>\n\n\n\n

Are staff trained in CPR\/first aid?<\/strong><\/p>

\n

Yes! Staff are certified in CPR and basic first aid, as well as undergo background checks.<\/p>\n<\/div><\/div>\n\n\n\n

Can I leave the premises while my child is in Kids Club?<\/strong><\/p>

\n

No, parents must stay on the Villa Sport premises while their children are in Kids Club. (Only exception is select Parent\u2019s Night Out events and seasonal Day Camps.)<\/p>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":38,"featured_media":0,"parent":171,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_faq_schema_script":{"@context":"https:\/\/schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"What are the Club Hours?","acceptedAnswer":{"@type":"Answer","text":"\nVisit our Hours of Operation page here to view the club\u00e2\u0080\u0099s standard hours, plus service hours for Kids Club, Recovery, Fuel Center and Poolside Grill and Bar. The indoor and outdoor pools are open from the club opening time until thirty minutes prior to the club\u00e2\u0080\u0099s closing time.\n"}},{"@type":"Question","name":"Which Group Exercise classes are offered, and what the class schedule?\u00c2\u00a0","acceptedAnswer":{"@type":"Answer","text":"\nTo view our extensive selection of Group Exercise classes - including cycling, cardio, strength, dance, yoga, mat Pilates, aqua, low impact and more - click here for a complete listing, description and schedule.\n"}},{"@type":"Question","name":"How much does it cost to be a Villa Sport member?","acceptedAnswer":{"@type":"Answer","text":"\nAll memberships at Villa Sport Athletic Club are month-to-month and do not require a long-term commitment. There are monthly membership dues and a one-time enrollment fee. To view dues rates, enrollment fees and get started now, visit our membership builder and calculator here.\n"}},{"@type":"Question","name":"Can members bring guests to the club?","acceptedAnswer":{"@type":"Answer","text":"\nYes, active members may bring guests to the club. Guest fees and policies are listed here.\n"}},{"@type":"Question","name":"Is there an option to freeze my membership?","acceptedAnswer":{"@type":"Answer","text":"\nYes! Active members have the flexibility to freeze their membership for any reason by submitting a request online through MyVillaSport. General Freezes are effective 30 days following receipt of the request, and include a $15 monthly maintenance fee. The General Freeze will be honored for a period of 30 days (minimum) to 12 months (maximum), and will reactivate automatically on the date that you declare. If you wish to return and access the club sooner, simply visit the club to reactivate your membership at any time. (For Medical and Military Freeze requests, please contact the club directly.)\n"}},{"@type":"Question","name":"What is the membership cancellation policy?\u00c2\u00a0","acceptedAnswer":{"@type":"Answer","text":"\nActive Primary Adult members may request to cancel their membership at any time. Click here to view the details on MyVillaSport for how to submit a cancellation, which are effective 30 days following receipt of the request, and prorated dues will be charged on the 2nd of the month during the final calendar month of active membership. Additionally, you may elect a Primary Switch or to add or remove (drop) additional adults, junior or child members to\/from your membership, which may be requested online here.\n"}},{"@type":"Question","name":"Lap Swimming and Recreational Pool Details","acceptedAnswer":{"@type":"Answer","text":"\nHours: The outdoor and indoor pools are open from Villa Sport\u00e2\u0080\u0099s opening to thirty minutes before closing.\u00a0\n\n\n\nFor family swim, lifeguards and waterslide operating days and hours, click here.\u00a0\u00a0\n\n\n\nPool temperatures (Fahrenheit): Recreation pools (indoor and outdoor) are 83-85\u00c2\u00b0. Lap pools (indoor and outdoor) are 78-80\u00c2\u00b0. All whirlpools are 102-104\u00c2\u00b0.\n"}},{"@type":"Question","name":"What ages are accepted at Kids Club?","acceptedAnswer":{"@type":"Answer","text":"\nAvailable to member children who are 6 weeks \u00e2\u0080\u0093 12 years old. Each child must be an active, paid member to have access to Kids Club.\n"}},{"@type":"Question","name":"How long may each child stay in Kids Club?\u00c2\u00a0","acceptedAnswer":{"@type":"Answer","text":"\nEach child may stay for 2 to 2.5 hours per day. Varies by location, and check local club for details.\n"}},{"@type":"Question","name":"Are staff trained in CPR\/first aid?","acceptedAnswer":{"@type":"Answer","text":"\nYes! Staff are certified in CPR and basic first aid, as well as undergo background checks.\n"}},{"@type":"Question","name":"Can I leave the premises while my child is in Kids Club?","acceptedAnswer":{"@type":"Answer","text":"\nNo, parents must stay on the Villa Sport premises while their children are in Kids Club. (Only exception is select Parent\u00e2\u0080\u0099s Night Out events and seasonal Day Camps.)\n"}},{"@type":"Question","name":"Do I have to be a member to use the club?","acceptedAnswer":{"@type":"Answer","text":"\nVilla Sport is a private club for use primarily by its members and their guests. Our Recovery services, VillaCaf\u00c3\u00a9, and the Club Shop are available to the public. Guests may use the club for the day by purchasing a Day Pass. Guests are also permitted to register for certain paid programs or events.\n"}},{"@type":"Question","name":"How do I get more information about club membership?","acceptedAnswer":{"@type":"Answer","text":"\nYou can call us and ask to speak to a club Ambassador. You can also visit us in person for a club tour or fill out our Contact Us form and we will send you more information.\u00a0\u00a0\n"}},{"@type":"Question","name":"Do I have to sign a long-term contract?","acceptedAnswer":{"@type":"Answer","text":"\nAll Villa Sport memberships are month-to-month.\n"}},{"@type":"Question","name":"What does it cost to join the club?","acceptedAnswer":{"@type":"Answer","text":"\nTo join the club, we require all members to pay an enrollment fee and the prorated portion of their monthly dues for the first month of their membership. The amount will depend on the number of individuals on the account. For the actual cost, please contact a club Ambassador, who will be happy to assist you.\u00a0\n"}},{"@type":"Question","name":"Is my enrollment fee refundable?","acceptedAnswer":{"@type":"Answer","text":"\nNew members have 7 days from their join date to receive a refund of their enrollment fee and prepaid monthly dues.\u00a0\n"}},{"@type":"Question","name":"How are my membership dues and club charges collected?","acceptedAnswer":{"@type":"Answer","text":"\nOn the second calendar day of each month, the dues for the current month and any outstanding club charges are collected via EFT, debit or credit card.\u00a0\n"}},{"@type":"Question","name":"Will I receive a detailed list of my charges each month?","acceptedAnswer":{"@type":"Answer","text":"\nAll monthly statements are available online via My Villa Sport. The monthly statements provide details for each charge on your account. If you have any questions regarding the charges posted to your account, please contact the Remote Concierge at 833-583-1310.\u00a0\n"}},{"@type":"Question","name":"Can members bring guests to the club?","acceptedAnswer":{"@type":"Answer","text":"\nVilla Sport allows members to bring guests. Please see the Club Rules for the applicable guest policies and fees.\u00a0\n"}},{"@type":"Question","name":"If needed, can I temporarily freeze my membership?","acceptedAnswer":{"@type":"Answer","text":"\nYes, members may freeze their active membership for a minimum of one month.\n"}},{"@type":"Question","name":"What ages are accepted at VillaKids and Kids Club?","acceptedAnswer":{"@type":"Answer","text":"\nVillaKids at Villa Sport Athletic Club is available to member's children who are 6 weeks \u00e2\u0080\u0093 12 years. Kids Club at Villa Sport Fitness Club is open for ages 6 weeks \u00e2\u0080\u0093 11 years.\n"}},{"@type":"Question","name":"How do I get started on my fitness journey?","acceptedAnswer":{"@type":"Answer","text":"\nAs part of your Villa Sport membership, you are entitled to one 60-minute planning session with a certified Personal Trainer ($150 value). Please call or stop by the Fitness Advice Center to schedule your appointment.\u00a0\n"}},{"@type":"Question","name":"Does my membership at Villa Sport provide me with access to other clubs?","acceptedAnswer":{"@type":"Answer","text":"\nVilla Sport is a member of the International Health, Racquet & Sportsclub Association (IHRSA). Through the IHRSA Passport Program, members may gain access with their Villa Sport membership cards to IHRSA's worldwide network of clubs, subject to fees. 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