{"id":920,"date":"2024-01-23T06:24:33","date_gmt":"2024-01-23T06:24:33","guid":{"rendered":"https:\/\/uat.villasport.com\/pleasanton\/about\/faqs\/"},"modified":"2025-11-18T19:03:08","modified_gmt":"2025-11-18T19:03:08","slug":"faqs-2","status":"publish","type":"page","link":"https:\/\/qa.villasport.com\/fairview\/about\/faqs-2\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n
<\/div>\n\n\n\n
TODAY\u2019S SCHEDULE<\/a><\/span>JOIN TODAY<\/a><\/span><\/div><\/div>\n\n\n\n

FAQS<\/h2>
\n

Do I have to be a member to use the club?<\/p>

\n

Villa Sport is a private club for use primarily by its members and their guests. Guests may use the club for the day by purchasing a Day Pass. Guests accompanying a VIP member may enjoy select areas of the club at no cost. Guests are also permitted to register for certain paid programs or events.<\/p>\n<\/div><\/div>\n\n\n\n

How do I get more information about club membership?<\/p>

\n

You can call us and ask to speak to a club Ambassador. You can also visit us in person for a club tour or fill out our Contact Us <\/a>form and we will send you more information.  <\/p>\n<\/div><\/div>\n\n\n\n

Do I have to sign a long-term contract?<\/p>

\n

All Villa Sport memberships are month-to-month.<\/p>\n<\/div><\/div>\n\n\n\n

What does it cost to join the club?<\/strong><\/p>

\n

To join the club, we require all members to pay an enrollment fee and the prorated portion of their monthly dues for the first month of their membership. The amount will depend on the number of individuals on the account. For the actual cost, please contact a club Ambassador, who will be happy to assist you. <\/p>\n<\/div><\/div>\n\n\n\n

Is my enrollment fee refundable?<\/p>

\n

New members have 3 days from their join date to receive a refund of their enrollment fee and prepaid monthly dues. <\/p>\n<\/div><\/div>\n\n\n\n

How are my membership dues and club charges collected?<\/p>

\n

On the first calendar day of each month, the dues for the current month and any outstanding club charges are collected via EFT, debit or credit card. <\/p>\n<\/div><\/div>\n\n\n\n

Will I receive a detailed list of my charges each month?<\/p>

\n

All monthly statements are available online via the app and through My Villa Sport<\/a>. The monthly statements provide details for each charge on your account. If you have any questions regarding the charges posted to your account, please contact the Remote Concierge at info_VSF@villasport.com<\/a>. <\/p>\n<\/div><\/div>\n\n\n\n

Can members bring guests to the club?<\/p>

\n

Villa Sport allows members to bring guests. Select Memberships may allow members to bring guests at no cost. Otherwise, please see the Club Rules for the applicable guest policies and fees. <\/p>\n<\/div><\/div>\n\n\n\n

Are there any Guest restrictions?<\/p>

\n

VIP membership privileges allow VIP members to bring a guest each time they come into the facility providing<\/p>\n\n\n\n

1. The guest provides a valid ID and at least 18 years of age<\/p>\n\n\n\n

2. There is a one time registration of the guest at the front desk<\/p>\n\n\n\n

3. The guest attends with only members who have a VIP membership<\/p>\n\n\n\n

The guest has use of regular club amenities included on a Premier Membership. Access does not include child care or any fee based programs.<\/p>\n<\/div><\/div>\n\n\n\n

If needed, can I temporarily freeze my membership?<\/p>

\n

Members may be able to freeze their active membership for documented medical and\/or military reasons for a minimum of 3 months at a time up to 6 months in a calendar year. Contact us or visit My Villa Sport<\/a> to request a freeze of your membership.<\/p>\n<\/div><\/div>\n\n\n\n

What ages are accepted at Kids Club?<\/strong><\/p>

\n

Kids Club at Villa Sport Athletic Club is available to member’s children who are 3 months \u2013 11 years. Kids Club at Villa Sport Fitness Club is open for ages 3 months – 12 years.<\/p>\n<\/div><\/div>\n\n\n\n

Can Children work out in the gym?<\/p>

\n

A child, age 12-15, is eligible for membership, however, must be accompanied by a parent or guardian at all times.  Members 16 years of age or older may workout on their own with parental consent.<\/p>\n<\/div><\/div>\n\n\n\n

How do I get started on my fitness journey?<\/p>

\n

As part of your Villa Sport membership, you are entitled to one 60-minute planning session with a certified Personal Trainer ($150 value). Please visit My Fit Plan<\/a>, call, or stop by the club to schedule your appointment. <\/p>\n<\/div><\/div>\n\n\n\n

Does my membership at Villa Sport provide me with access to other clubs?<\/p>

\n

Villa Sport is a member of the Heath and Fitness Association. Through their Passport Program, members may gain access with their Villa Sport membership cards to Heath and Fitness Associations worldwide network of clubs, subject to fees. Please visit Member Services for details.<\/p>\n<\/div><\/div>\n\n\n\n

How do I update my personal information, billing, and\/or make payments?<\/p>

\n

You may update personal and\/or billing information or make payments by visiting My Villa Sport<\/a>, contacting us at info_vsf@villasport.com<\/a> or by calling (208) 955-1112. You may also visit or contact any of our Boise locations.<\/p>\n<\/div><\/div>\n\n\n\n

What should I do if a piece of equipment is broken or an area of the gym is dirty?<\/p>

\n

Our first priority is keeping our gyms as clean and functional as possible. Please visit the front desk of the gym and report your concern so that it may be addressed. You may also report any concerns using the Contact Us<\/a> form, or use the Fix It Form<\/a>.<\/p>\n<\/div><\/div>\n\n\n\n

What is the length\/Temperature and chemistry of the pool?<\/p>

\n

LENGTH:<\/strong>  Fairview 23.4 meters\/25.6 yards, Parkcenter 20.4 meters\/22.3 yards<\/p>\n\n\n\n

TEMPERATURE: <\/strong> Average range 81-84 degrees Fahrenheit<\/p>\n\n\n\n

CHEMISTRY:<\/strong> Salt Water Chlorination – a process that uses dissolved salt as a store for the chlorination system.  The chlorine generator uses electrolysis in the presence of dissolved salt to produce hypoclorous acid and sodium hypochlorite, which are sanitizing agents commonly used in swimming pools.  As such, a salt water pool is not actually chlorine-free; it simply utilizes a chlorine generator instead of a direct addition of chlorine.  Our system produces chlorine in a green, ecologically sound way.<\/p>\n<\/div><\/div>\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6605,"featured_media":0,"parent":169,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"_faq_schema_script":{"@context":"https:\/\/schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Do I have to be a member to use the club?","acceptedAnswer":{"@type":"Answer","text":"\nVilla Sport is a private club for use primarily by its members and their guests. Guests may use the club for the day by purchasing a Day Pass. Guests accompanying a VIP member may enjoy select areas of the club at no cost. Guests are also permitted to register for certain paid programs or events.\n"}},{"@type":"Question","name":"How do I get more information about club membership?","acceptedAnswer":{"@type":"Answer","text":"\nYou can call us and ask to speak to a club Ambassador. You can also visit us in person for a club tour or fill out our Contact Us form and we will send you more information.\u00a0\u00a0\n"}},{"@type":"Question","name":"Do I have to sign a long-term contract?","acceptedAnswer":{"@type":"Answer","text":"\nAll Villa Sport memberships are month-to-month.\n"}},{"@type":"Question","name":"What does it cost to join the club?","acceptedAnswer":{"@type":"Answer","text":"\nTo join the club, we require all members to pay an enrollment fee and the prorated portion of their monthly dues for the first month of their membership. 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