{"id":920,"date":"2024-01-23T06:24:33","date_gmt":"2024-01-23T06:24:33","guid":{"rendered":"https:\/\/qa.villasport.com\/pleasanton\/about\/faqs\/"},"modified":"2025-02-07T16:58:55","modified_gmt":"2025-02-07T23:58:55","slug":"faqs","status":"publish","type":"page","link":"https:\/\/qa.villasport.com\/pleasanton\/about\/faqs","title":{"rendered":"FAQs"},"content":{"rendered":"\n
<\/div>\n\n\n\n
TODAY\u2019S SCHEDULE<\/a><\/span>JOIN TODAY<\/a><\/span><\/div><\/div>\n\n\n\n

FAQS<\/h2>
\n

Do I have to be a member to use the club?<\/p>

\n

Villa Sport is a private club for use primarily by its members and their guests. Guests may use the club for the day by purchasing a Day Pass. Guests are also permitted to register for certain paid programs or events.<\/p>\n<\/div><\/div>\n\n\n\n

How do I get more information about club membership?<\/p>

\n

You can call us and ask to speak to a club Ambassador. You can also visit us in person for a club tour or fill out our Contact Us <\/a>form and we will send you more information.  <\/p>\n<\/div><\/div>\n\n\n\n

Do I have to sign a long-term contract?<\/p>

\n

All Villa Sport memberships are month-to-month.<\/p>\n<\/div><\/div>\n\n\n\n

What does it cost to join the club?<\/strong><\/p>

\n

To join the club, we require all members to pay an enrollment fee and the prorated portion of their monthly dues for the first month of their membership. The amount will depend on the number of individuals on the account. For the actual cost, please contact a club Ambassador, who will be happy to assist you. <\/p>\n<\/div><\/div>\n\n\n\n

Is my enrollment fee refundable?<\/p>

\n

New members have 7 days from their join date to receive a refund of their enrollment fee and prepaid monthly dues. <\/p>\n<\/div><\/div>\n\n\n\n

How are my membership dues and club charges collected?<\/p>

\n

On the second calendar day of each month, the dues for the current month and any outstanding club charges are collected via EFT, debit or credit card. <\/p>\n<\/div><\/div>\n\n\n\n

Will I receive a detailed list of my charges each month?<\/p>

\n

All monthly statements are available online via My Villa Sport. The monthly statements provide details for each charge on your account. If you have any questions regarding the charges posted to your account, please contact the Remote Concierge at 833-583-1310. <\/p>\n<\/div><\/div>\n\n\n\n

Can members bring guests to the club?<\/p>

\n

Villa Sport allows members to bring guests. Please see the Club Rules for the applicable guest policies and fees. <\/p>\n<\/div><\/div>\n\n\n\n

If needed, can I temporarily freeze my membership?<\/p>

\n

Yes, members may freeze their active membership for a minimum of one month.<\/p>\n<\/div><\/div>\n\n\n\n

What ages are accepted at Kids Club?<\/strong><\/p>

\n

Kids Club at Villa Sport Athletic Club is available to member’s children who are 6 weeks \u2013 12 years. Kids Club at Villa Sport Fitness Club is open for ages 6 weeks \u2013 11 years.<\/p>\n<\/div><\/div>\n\n\n\n

How do I get started on my fitness journey?<\/p>

\n

As part of your Villa Sport membership, you are entitled to one 60-minute planning session with a certified Personal Trainer ($150 value). Please call or stop by the Fitness Advice Center to schedule your appointment. <\/p>\n<\/div><\/div>\n\n\n\n

Does my membership at Villa Sport provide me with access to other clubs?<\/p>

\n

Villa Sport is a member of the International Health, Racquet & Sportsclub Association (IHRSA). Through the IHRSA Passport Program, members may gain access with their Villa Sport membership cards to IHRSA’s worldwide network of clubs, subject to fees. Please visit Member Services for details.<\/p>\n<\/div><\/div>\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":38,"featured_media":0,"parent":169,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_faq_schema_script":{"@context":"https:\/\/schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Do I have to be a member to use the club?","acceptedAnswer":{"@type":"Answer","text":"\nVilla Sport is a private club for use primarily by its members and their guests. Guests may use the club for the day by purchasing a Day Pass. 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